Frequently asked questions

1. What payment methods do you accept?

We accept debit and credit cards, bank transfers, and other secure payment methods available at checkout. All available options will be shown before you complete your purchase.

2. Do you ship across Canada and the United States?

Yes, we ship across Canada (all provinces and territories) and to the United States using trusted courier services.

3. How long does shipping take within Canada?

Shipping times depend on your location:

  • Alberta:
    2–4 business days

  • British Columbia, Saskatchewan, Manitoba:
    3–6 business days

  • Ontario & Quebec:
    4–7 business days

  • Atlantic provinces:
    6–10 business days

  • Northern territories:
    Delivery times may vary and can take longer.

4. How long does shipping take to the United States?

Orders shipped to the United States typically take:

  • United States (standard shipping):
    7–14 business days

Delivery times may vary depending on customs processing and destination state.

5. Can I return or exchange a product?

Yes. We accept returns and exchanges within 7 days of delivery, provided the item is unused, in perfect condition, and in its original packaging.

6. Do your products come with a warranty?

Yes. All our products are covered by the applicable legal warranty. If you experience any issues, please contact us and we’ll be happy to assist you.

7. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number and a direct link to monitor your delivery in real time.

8. Do you offer wholesale or bulk orders?

Yes, we offer wholesale pricing.
The minimum order for wholesale purchases is 20 units.
Please contact us directly for more information.

9. How can I contact you?

You can reach us through our website contact form or by email at team@darucella.com.
We respond within 24–48 business hours.

10. Are taxes and duties included in the prices?

  • Canada: Prices include applicable Canadian taxes unless otherwise stated.

  • United States: Orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

11. Can I modify my order after placing it?

Yes, as long as your order has not yet been shipped. Please contact us as soon as possible so we can assist you.